How can we help?
Payment
Authorisations and ChargesPre-authorisationHow do I add a payment method?How do I change my payment method?How can I receive a receipt for my journey?How do I remove a payment card from my account?Are parking fees and tolls included in my fare?How do you calculate fares for out-of-city pickups?How do I pay for a journey?Can I leave a gratuity?
Booking
Can I request black cars only?How long will I have to wait?Can I request several vehicles at once?How do I book in advance?Can I request a journey in a different city?If I cancel a booking, do I have to pay a fee?Request a chauffeur for someone elseWhat is the Comments box for?How do I request a journey?
Your journey
How do your chauffeurs clean your vehicles?Can I smoke in the car?Do your vehicles have child seats?Can I bring my pet?What is not permitted in a Wheely vehicle?What should I do if am not satisfied with the service?What should I do if there’s been a safety incident?How do I request a car with enough luggage space?What if I leave something in the car?Are Wheely cars accessible for wheelchairs?Am I insured?What kind of amenities are Wheely vehicles equipped with?How do I review my journey history?